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&I have been on hold 2 hrs today. Pls give me his name & number
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That's nothing, when I signed up in the first 3 weeks or so I was on the phone 30 plus hours, and more in the following weeks for billing issues.. Phone support is really really really bad, that's why I started to come on here. As far as the CEO goes, you will never be able to reach him directly on the phone. But I think his email address is floating around on the forums here.
Maybe if you tell us what your issues are we can help you or I can get it off to a verizon tech thats on the forums here who can get you fixed up. In fact I just sent a message to him.
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I understand you've been on the phone for 8 hours but what's the problem????
I see on the Technical side of things you were transferred to billing...What happened from there?