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Never experienced such a poor customer service

Posts: 1
Registered: ‎03-17-2020

Never experienced such a poor customer service

Message 1 of 2

As a new customer who recently ordered a verizon fios internet plan, I already want to cancel my plan! As a "leading" internet service I have never seen such a poor customer service. My new order is not even showing up on order status and shows up as "Error loading order details" and then prompts me to contact customer service. Following the directions, I contacted customer service and ended up waiting 3+ hours and decided that was a long enough wait and hung up. I then tried to use fios chatting and waited 2 hours and still nothing. Is anyone even working in customer service right now? I did not even receive a confirmation email so I can't even figure out if my order went through or if I am ever going to get my router installed to my house. Meanwhile, my credit card was charged. I am baffled at how awful Verizon's customer service is and really thinking about changing when my order didn't even go through. 

Moderator Moderator
Posts: 2,410
Registered: ‎07-06-2016

Re: Never experienced such a poor customer service

Message 2 of 2

Hi HaveAGoodDay,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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