Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu

new guide: not in HD

SOLVED
Reply
owlcatcher
Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎01-11-2012

new guide: not in HD

Message 1 of 5
(2,217 Views)

The new guide update did not offer me tv size or type option on my primary set, a popular 40" Samsung.  I am seeing the narrower, fatter, smaller SD version. Tech Support tried all the fussing around with settings that I had already tried, then told me there was no solution.  Said other folks had this problem and I would just have to live with it.

Does not seem a reasonable answer, I want a fix ASAP.

1 ACCEPTED SOLUTION

Accepted Solutions
UnnDunn
Silver Contributor I
Silver Contributor I
Posts: 201
Registered: ‎09-28-2010

Re: new guide: not in HD

Message 2 of 5
(2,203 Views)

@owlcatcher wrote:

The new guide update did not offer me tv size or type option on my primary set, a popular 40" Samsung.  I am seeing the narrower, fatter, smaller SD version. Tech Support tried all the fussing around with settings that I had already tried, then told me there was no solution.  Said other folks had this problem and I would just have to live with it.

Does not seem a reasonable answer, I want a fix ASAP.



What model is your set-top box (check the bottom left of the front panel). QIP-6xxx models do not support the widescreen guide; if you have one of those models, you will have to upgrade to a QIP-7xxx model. You can get the upgraded model no charge at any local Verizon FiOS store.

View solution in original post

4 REPLIES 4
UnnDunn
Silver Contributor I
Silver Contributor I
Posts: 201
Registered: ‎09-28-2010

Re: new guide: not in HD

Message 2 of 5
(2,204 Views)

@owlcatcher wrote:

The new guide update did not offer me tv size or type option on my primary set, a popular 40" Samsung.  I am seeing the narrower, fatter, smaller SD version. Tech Support tried all the fussing around with settings that I had already tried, then told me there was no solution.  Said other folks had this problem and I would just have to live with it.

Does not seem a reasonable answer, I want a fix ASAP.



What model is your set-top box (check the bottom left of the front panel). QIP-6xxx models do not support the widescreen guide; if you have one of those models, you will have to upgrade to a QIP-7xxx model. You can get the upgraded model no charge at any local Verizon FiOS store.

owlcatcher
Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎01-11-2012

Re: new guide: not in HD

Message 3 of 5
(2,174 Views)

Tech Support said they had not heard of any problem with QIP 6, but did send me a new box - QIP 7 -- works perfectly!  THANKS

UnnDunn
Silver Contributor I
Silver Contributor I
Posts: 201
Registered: ‎09-28-2010

Re: new guide: not in HD

Message 4 of 5
(2,169 Views)

It's not a problem so much as it is a limitation of the 6-series boxes. They simply do not have the graphics hardware to support widescreen guides and menus. That feature is simply not available on those boxes.

 

In any case, glad you were able to get the upgraded box.

b_foote1
Contributor
Contributor
Posts: 2
Registered: ‎02-13-2012

Re: new guide: not in HD

Message 5 of 5
(2,094 Views)

had mine installed 3 months ago. They installed a 6416 and a 7100?? Arent these OLD! Then they charged me $10 to send me a new one. who installs old equiptment on a new install! Stupid.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title