Today I received TWO emails about the changes in the Terms and Services.
One this morning and one around 4pm.
First Question: WHY TWO EMAILS IN ONE DAY? They apparently say the same thing.
Please don't tell me the "computer" creates all this stuff. Somebody at your company
had a REASON for putting this out twice in one day. Don't give me a totally lame answer.
Why was this message purposely NOT made user friendly. By this I mean the message
was entirely lawyerspeak. When changes are made by Verizon, the changes usually benefit
Verizon somehow ... primarily monetarily. So who is the REAL PERSON at Verizon who would like
to write something the average customer can understand. And don't tell me you have written
a clear and concise explanation of why these changes were made !!! You have NOT !!!
It's emails like these that show quite graphically what you think of your customers...your VALUED
customers.
I've put time and effort into this post. Please don't blow me off with corporate line.
This is a peer-to-peer support forum. If you want to get a message to Verizon, you should contact them directly via one of the options on their Contact Us page.
I appreciate your advice. This just further amplifies the complexity of how you make contact with the Gods of Verizon....
I just got my third notice - I assume computer-generated for each of the Triple Play Services which I have. If I get more, then they will take on nuisance value.
Start a new topic or ask questions in the open forum.
