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Now we get charged to return faulty DVR boxes?

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bonibee1
Copper Contributor
Copper Contributor
Posts: 14
Registered: ‎06-16-2012

Now we get charged to return faulty DVR boxes?

Message 1 of 4
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Yep.  $10 to return a faulty DVR box to the FIOS kiosk in the mall.    I risked my life driving on the icy roads to find out that since the DVR box was sent with a return label, that by personally bringing it to the Verizon FIOS kiosk, I got charged.  Well, who was going to pay for my gas to get to the UPS office to do the return?  Ridiculous.

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tns2
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012

Re: Now we get charged to return faulty DVR boxes?

Message 2 of 4
(923 Views)

@bonibee1 wrote:

Yep.  $10 to return a faulty DVR box to the FIOS kiosk in the mall.    I risked my life driving on the icy roads to find out that since the DVR box was sent with a return label, that by personally bringing it to the Verizon FIOS kiosk, I got charged.  Well, who was going to pay for my gas to get to the UPS office to do the return?  Ridiculous.



You can call for a UPS pickup.

bonibee1
Copper Contributor
Copper Contributor
Posts: 14
Registered: ‎06-16-2012

Re: Now we get charged to return faulty DVR boxes?

Message 3 of 4
(874 Views)

Not exactly.  UPS wants $9.95 to pick up.   So, I'm out $10 either way.

tns2
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012

Re: Now we get charged to return faulty DVR boxes?

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(858 Views)

They don't normally charge for pickups when there is no local UPS locations.

 

WAIT for better weather before trying to return boxes if you have icy roads.

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