Now we get charged to return faulty DVR boxes?

[#1]

Yep.  $10 to return a faulty DVR box to the FIOS kiosk in the mall.    I risked my life driving on the icy roads to find out that since the DVR box was sent with a return label, that by personally bringing it to the Verizon FIOS kiosk, I got charged.  Well, who was going to pay for my gas to get to the UPS office to do the return?  Ridiculous.

[#2]

---

@bonibee1 wrote:

Yep.  $10 to return a faulty DVR box to the FIOS kiosk in the mall.    I risked my life driving on the icy roads to find out that since the DVR box was sent with a return label, that by personally bringing it to the Verizon FIOS kiosk, I got charged.  Well, who was going to pay for my gas to get to the UPS office to do the return?  Ridiculous.

---

You can call for a UPS pickup.

[#3]

Not exactly.  UPS wants $9.95 to pick up.   So, I'm out $10 either way.

[#4]

They don't normally charge for pickups when there is no local UPS locations.

WAIT for better weather before trying to return boxes if you have icy roads.