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Just a friendly reminder, this is a forum where users help other users.
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@bazzainpitt wrote:
... why is no one ever willing to take responsibility for their mistakes every time I call Verizon ...
If I can assume that your question is not rhetorical, then perhaps I can suggest an answer. In the majority of cases you probably do not actually speak with the person who actually set up your original contract or service. It seems therefore unlikely that the individual you do speak with when reporting a problem would apologize for something another unidentified individual did,, even assuming there ever was a "mistake."
I would however also note that in essentially every instance in which I have had to contact VZ regarding a problem with either service or billing (and I have spent quite a bit of time on billing issues), I have been "flooded" with apologies about the inconvenience. I suppose my experience is significantly different from yours, but just now I cannot imagine why that is the case.
.
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Since we haven't heard back from you or have received a form submission as requested in your private support case, it appears assistance is no longer required. If you need any future help with your Verizon service, please make a post here on the forums so we can assist.
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I had Verizon for many years but then I switched to Comcast for one year and came back to Verizon because they had a great holiday deal. When I had Verizon I had many billing issues every month and this time, I'm having billing issues again. When I signed up the bundle price was $74.99 but so far every bill that I got isn't giving me the one bill credit which makes it $84.99. When I called customer service she told me that I have to keep calling in for $10 credit until the bill fixes itself. What does that mean? When is the bill going to fix itself? She had no idea. I'm very upset with Verizon for having such poor customer service.
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khc419,
Since we haven't heard back from you or have received a form submission as requested in your private support case, it appears assistance is no longer required. If you need any future help with your Verizon service, please make a post here on the forums so we can assist.