On 11/8 I purchased a Samsung 5. There are 4 of us on the plan and we all got new phones and a new plan. It felt a little like we were getting taken. Little did I know that Verizon could care about existing customers. It would have been cheaper to drop them for a couple of months and come back as a new customer. The biggest issue is the Samsung 5 failed on 11/25 or 11/26. I did not realize it had failed until it did it 3 more times. Today I wwent to the store to get it exchanged. No dice it is outside 14 days. Now I have to wait until sometime next week to get a new phone. They couldn't say for sure when I would get it. At the store for 2 hours to get a replacement set up. The store people were good they could have told me to go home and call the 800 number. Then I would have been on hold for over 1/2 hour to get the first person and then had to do what the tech said to try and fix it which wiped all the contacts. So now I have degfraded phone capabilities and intermittant loss of use.
Verizon has made it clear they don't car about athis long term customer. Next time around we will be looking.
