$500 via Verizon e-gift card (sent w/in 8 wks). Activation of 4G LTE/5G phone on 5G Get More plan req’d. Device must remain active for 45 days. $500 charge back if service cancelled w/in 12 mos or eligibility req’s are no longer met. See vzw.com/bring-your-own-device for details.
I upgraded my internet speed. On 3/16/2020, a Verizon tech drilled a hole through an interior wall to snake a wire through. After he left I noticed that we can hear dripping every time we flushed the upstairs toilet. I called Verizon to file a complaint and was told that a supervisor will call me within 24 hours. No one has called me. I have called again. Meanwhile a basement wall below this drilled hole is being saturated and the water broke through last night. An electrical outlet on this wall is sizzling; probably wet. Every time we need to flush, the damage is increasing. What do I do now? Please help me.
First I would get someone to repair the existing damage. Your home owners insurance I believe covers this. Secondly verizon is going to not respond unless you file a claim against them and you know where to do that.
thirdly notify your local authorities of the situation since they may have a better number to reach them.
but get the damaged fixed quickly as I am sure verizon will not pay supplemental costs due to your not letting it get worse and you will have to prove the damage is because of the hole they drilled.
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