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"pay my bill" page keeps refreshing itself

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jeannjann
Contributor
Contributor
Posts: 1
Registered: ‎03-19-2013

"pay my bill" page keeps refreshing itself

Message 1 of 7
(5,758 Views)

I have had major issues in the last few months trying to pay my bill on verizon.com. It is such a shame to offer a service that doesnt even work correctly. I have tried to log in from different places on the website and I keep running into the same problem over and over again. The "My Verizon - Bill and Payment" section does not work! The page keeps on refreshing itself with barely and delay - literally over and over again as if its possessed. I have tried calling Verizon multiple times to make a payment over the phone and also to let them know about the website issue. Nothing has been done about the website in the last few months. In addition, Verizon wants to charge $$ for payment over the phone even though their online services dont work. Whats even more of a shame is the fact that they confess that their website is a mess but that they dont want to help the customer. Poor customer service! 

 

I need to know why the website isnt working for me and someone needs to take my payment without any additional fee's! 

6 REPLIES 6
AnnieS
Bronze Contributor II
Bronze Contributor II
Posts: 384
Registered: ‎10-15-2012

Re: "pay my bill" page keeps refreshing itself

Message 2 of 7
(5,750 Views)

Hi jeannjann,

 

Sorry you are having difficulty with paying your bill online. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or help you resolve your issue.

 

Regards,


AnnieS

Anthony_VZ
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3,216
Registered: ‎02-24-2011

Re: "pay my bill" page keeps refreshing itself

Message 3 of 7
(5,660 Views)
Since we haven't heard back from you as requested in your private support case, it appears assistance is no longer required. Please make a new post anytime you need assistance.

Anthony_VZ

**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

KMLloyd72
Contributor
Contributor
Posts: 1
Registered: ‎02-15-2014

Re: "pay my bill" page keeps refreshing itself

Message 4 of 7
(5,451 Views)

I also am having the same problem. I even deleted all browsing history, and when I put my login info in, it keeps refreshing on the secret question page.

ElizabethS
Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: "pay my bill" page keeps refreshing itself

Message 5 of 7
(5,446 Views)

Have you tried a different browser?

pchc_lx
Contributor
Contributor
Posts: 3
Registered: ‎02-18-2016

Re: "pay my bill" page keeps refreshing itself

Message 6 of 7
(4,988 Views)

This is happening to me as well, FEB 2016  in Chrome v50.0.2654.0 64bit.  Works fine in Edge browser.  

 

Massive issue, completely prevents users from using the site on Chrome.  Please fix!

tns2
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012

Re: "pay my bill" page keeps refreshing itself

Message 7 of 7
(4,984 Views)

I don't know about Chrome which I only use on my Android phone, but I occasionally have seen a similar issue on IE.  This for IE is the classic case of something being in cache that is wrong,  so, at least for IE, clearing cache fixes the problem.

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