Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu

Refund on my VOD purchases since Verizon says they can't fix VOD pixelation problem

Reply
bromo999
Copper Contributor
Copper Contributor
Posts: 12
Registered: ‎04-24-2010

Refund on my VOD purchases since Verizon says they can't fix VOD pixelation problem

Message 1 of 2
(856 Views)

I just had a Verizon technician (Kang) out to the house this afternoon for a VOD pixelation problem that just started a week ago. It takes 5-6 minutes to start happening, but then it makes the movie unwatchable.  The tech basically tightened the cable on the router, said something about the with coaxial cable may be too tight then left saying there was nothing more he could do.  He left his card with my son and said I could call his supervisor if I liked.  So naturally I called his supervisor (Jimmy {edited for privacy}) but, (surprise!),  his voice mailbox is full.  (I now understand why Kang was so quick to hand out his bosses phone number).

Anyway - where this is leading very quickly is my finding another provider.  In the meantime, I just realized I have foolishly "purchased" several video titles rather than rent them, mostly for my grandchildren....(Lion King, Elmo's World, etc).  Only problem is, these are now all unwatchable on my system.  SO... I am assuming Verizon will not hesitate to fully refund my purchase price for these titles, correct?  (sarcasm only implied).  Actually wouldn't surprise me if they choose that route since it clearly would be simpler than actually addressing my problem,. I have sent an inquiry, we shall see.

1 REPLY 1
KH-OrnEsh
Moderator Moderator
Moderator
Posts: 2,413
Registered: ‎03-10-2011

Re: Refund on my VOD purchases since Verizon says they can't fix VOD pixelation problem

Message 2 of 2
(852 Views)

I'm sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title