I was wondering if anyone here has any experience with returning equipment, particularly a set top box.
I called Verizon on June 10th and told them that I wanted to return an HD box that we've been renting to save $9.99 a month. They said that would be fine and that I would be receiving a paid return box to mail it back to them. I received an email the next day confirming the order change on the 10th, but the billing estimate included in the email says my bill will be the same and an HD Set Top Box is labeled as "existing" for my account. Also, it's now the 14th and I haven't received the paid return box.
Is any of this normal?
In our area, Verizon has a store where you can return your box and get the charge removed from your bill. If there is a store like that in your area, that is the way to go.
Good idea. Thank you.
I moved recently, and I requested a return shipping box to send back old set top boxes. I was told that there would be a paid shipping label included. The box finally came, but without any kind of label or indication as to where to send the equipment. There is no store nearby to take the equipment, so mail or UPS would be much easier! Any help out there?
@pollihs wrote:I moved recently, and I requested a return shipping box to send back old set top boxes. I was told that there would be a paid shipping label included. The box finally came, but without any kind of label or indication as to where to send the equipment. There is no store nearby to take the equipment, so mail or UPS would be much easier! Any help out there?
My experience is to take it to a UPS store, have shipped 3 or 4 boxes back to Verizon that way, worked great. The UPS store people should already know where to ship it, Verizon has a contract with UPS to handle this, and it should not cost you a thing.
One thing I would do is keep the tracking number and track the shipment all the way to Verizon and save all of that info just in case there is a screwup within Verizon and the box does not come off of your account and they try to charge you for it.
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Justin
FiOS TV, 25/25 Internet, and Digital Voice user
QIP7232, QIP7100-P2, IMG 1.9.1
Keller, TX 76248
Justin wrote -
"My experience is to take it to a UPS store, have shipped 3 or 4 boxes back to Verizon that way, worked great. The UPS store people should already know where to ship it, Verizon has a contract with UPS to handle this, and it should not cost you a thing."
Ditto!! I took my set top box and the remote to the UPS store without contacting Verizon or UPS first. When I arrived at the counter to speak with the UPS representative, they had simply asked for my phone number to make sure that I had an account with UPS. After my account was confirmed the rep scanned the set top box and prepared it for shipping. At the end of the transaction, I took the receipt slip with the tracking number and headed out of the store without paying a cent.
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