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Set Top Box exchange - charged for box rental while waiting for return label

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m215
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Posts: 3
Registered: ‎02-21-2014

Set Top Box exchange - charged for box rental while waiting for return label

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Does Verizon charge for extra boxes during an exchange?  Here is my situation:

I have 3 TVs.  I exchanged a total of 2 boxes a week after another - 1 HD box (replaced SD box) and then I decided I wanted a Multiroom DVR.  On my Bill, I was charged for 11 days of 5 room DVR package because a total of 5 boxes were either in my possession or enroute to/from Verizon.  Has anyone had this issue?

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