Is there a special number to call customer service and have someone in the US answer? My sister calls from another state and gets amazing customer service from reps who happen to not have accents. I call and get someone who lacks any empathy and they happen to have accents.
Hi Plinky,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.
Is there a number? Or should I cross state lines next time I need to call customer support.
Since my post has been locked - I wanted to express to you that it is not just 1 rep. I'm really not upset at the latest rep. It's the long line of reps I've had to deal with this year. When I had to renew my contract, I didn't understand my rep and ended up loosing my free movie bundle package. When I called to get it back - I was informed that even though Verizon extended it an additional year, since the rep removed it - they could not return it back. Then I was billed for a higher rate than my contract and was told that there was a mistake and I shouldn't have gotten that rate and Fios is not required to honor its contract. Then when I removed one of my services, one of my discounts was decreased.
If I wasn't disabled and dependent on someone else to assist me with my bill, I would have left Fios.
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