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Such Poor Customer Service
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I was seriously thinking about switching my service to Verizon's triple play. However, when it takes me 20 minutes on the telephone waiting for a representative to answer my questions and sign me up--at different times of the day, I wonder what it would be like if I was an existing customer looking for assistance-- what a 40 minute wait?? It's too bad that customer service/support is lacking because I've been told FIO/s is really nice. I'm from the world that believes that good customer service is far more important than a nice picture. What good is a nice picture if and when I need someone to assist me when there is no longer a nice picture-- there's nobody answering the phone. Too, too bad Verizon.
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Re: Such Poor Customer Service
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This is so true! We have been without phone service for almost a week. I scheduled repair on line, got a ticket, took the day off work, and verizon was a no show. No call (the ticket contained my cell number), nothing. After 45 minutes on hold, I was told they were coming the next day. They have still not fixed it after 2 online ticket times have been scheduled.
Our verizon dsl goes out all the time (for our neighborhood) and each time means at least 30 minutes on hold.
Our verizon dsl goes out all the time (for our neighborhood) and each time means at least 30 minutes on hold.