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Technical Support hard to understand, out of country?

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Babette
Contributor
Contributor
Posts: 3
Registered: ‎01-14-2009

Technical Support hard to understand, out of country?

Message 1 of 5
(7,273 Views)
Everytime I have had to call "Technical Support" for my online services, I end up getting someone way over in either India or Pakistan that I can barely understand. Now I realize that labor costs are really cheap over there, but when you have customers calling for help (after hours) because something is not working properly, or they need assistance setting up their account again with Verizon because something has gone wrong, they want to be able to speak with someone that they can understand. I can't tell you how many times I have tried to call "technical support" and been so frustrated with the person because I could not understand them, I simply told them I would call back later.  I now try and make my calls during the day, even then it's hit or miss with whether or not you'll get someone here in this country or India/Pakistan. If I do call and I hear the voice on the other end that I can't understand, I simply say "wrong number" and I keep calling until I hear a voice that is completely understandable. That's probably why my e-mail account is screwed up now, one of the voices that I couldn't understand helped set it up. Some support.

{please keep your posts courteous and relevant} I turn to other people that I know are good with computers or I turn to forums and ask the general population, you stand a better chance getting help that way.:smileysad:

Message Edited by Jonathan_K on 01-20-2009 04:44 PM
4 REPLIES 4
CharlesH
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 895
Registered: ‎12-01-2008

Re: Technical Support hard to understand, out of country?

Message 2 of 5
(7,267 Views)
I went through your wall of text kinda quick and I have some comments.  All the employees who work in customer service or tech support for verizon FiOS work and live in the USA. I'm not sure about wireless or DSL, but I'm fairly sure its the same case for them.
Telcoguru
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,796
Registered: ‎08-06-2008

Re: Technical Support hard to understand, out of country?

Message 3 of 5
(7,263 Views)
DSL support is in India. I have called a few times and they only wanted to do things their way and always insist the trouble is the customer's computer.
TimSykes
Gold Contributor III
Gold Contributor III
Posts: 1,059
Registered: ‎10-21-2008

Re: Technical Support hard to understand, out of country?

Message 4 of 5
(7,249 Views)
They must have been trained by the Dell guys.
deafone
Contributor
Contributor
Posts: 3
Registered: ‎01-24-2009

Re: Technical Support hard to understand, out of country?

Message 5 of 5
(7,025 Views)

You are not alone,Babette.

I ran into similar situations.Hard understanding what I was being asked or told.

I more or less had to guess. 

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