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Trying to get a digital adapter for a new TV is a nightmare.

Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎11-18-2017

Trying to get a digital adapter for a new TV is a nightmare.

Message 1 of 2

I have been trying to get a digital adapter for a new tv for 4-5 days.  Told it couldn't be sent and to go to Verizon store.  I drove to store who says do not have them and to call Verizon (again).  Been on the phone now for over an hour, got disconnected twice, with no call back.  My contract is up soon, so they transferred me to someone who was to take care of digital adapter, and try to lower my bill, etc. because of expiring contract. Got disconnected call back even though they had my number.  This is totally unacceptable. I guess my business is not important to Verizon.  I will contact Comcast tomorrow to see what they can do for me.  It is literally impossible to talk to someone at Verizon who can help you.  I am a long time customer.  Too bad, Verizon.

Moderator Moderator
Posts: 11,527
Registered: ‎03-18-2013

Re: Trying to get a digital adapter for a new TV is a nightmare.

Message 2 of 2

Hi Sandy612,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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