I ordered triple play last year as i was getting a better price if I included the TV, I never connected the DVR or TV service as I like my DirecTV NFL package.
After one year, I noticed that Verizon was charging me 20 dollars for the DVR so I called the customer service and asked If I can just downgrade my service to double play, I was told yes and that price will go down by 25 dollars to around 63 dollars a month.
I returned my equipment to the local Verizon store, after a week I started getting voice mail messages during day time to my home number that my TV service will get cancelled if I do not call them back, no extension number was provided.
I called the general customer service number and they said they understand I want to cancel my TV service due to cost of DVR.
I asked to confirm what my cost will be for double play from now, I was clearly told 63 dollars and some cents.
One week later I get a bill for more than 100 dollars????
I have put an order with comcast to provide me services starting next billing cycle, should not be hard to port my number.
I do not beleive I am upset just because I was charged more but more importantly about being lied to by two of your customer service reps. Is this a coincidence or is it a culture in your company ???
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Great call customer service again, thank you so much....
If you call, then someone can investigate why your bill was that amount.
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