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Two customer service reps cannot be wrong? or can they!!!

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rao16
Contributor
Contributor
Posts: 2
Registered: ‎02-28-2012

Two customer service reps cannot be wrong? or can they!!!

Message 1 of 4
(779 Views)

I ordered triple play last year as i was getting a better price if I included the TV, I never connected the DVR or TV service as I like my DirecTV NFL package.

 

After one year, I noticed that Verizon was charging me 20 dollars for the DVR so I called the customer service and asked If I can just downgrade my service to double play, I was told yes and that price will go down by 25 dollars to around 63 dollars a month.

 

I returned my equipment to the local Verizon store, after a week I started getting voice mail messages during day time to my home number that my TV service will get cancelled if I do not call them back, no extension number was provided.

I called the general customer service number and they said they understand I want to cancel my TV service due to cost of DVR.

 

I asked to confirm what my cost will be for double play from now, I was clearly told 63 dollars and some cents.

 

One week later I get a bill for more than 100 dollars????

 

I have put an order with comcast to provide me services starting next billing cycle, should not be hard to port my number.

 

I do not beleive I am upset just because I was charged more but more importantly about being lied to by two of your customer service reps. Is this a coincidence or is it a culture in your company ???

 

 

3 REPLIES 3
ElizabethS
Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: Two customer service reps cannot be wrong? or can they!!!

Message 2 of 4
(776 Views)

It looks like your issue may require a Verizon representative to review your account details. Please contact our customer service team via live chat or email at: http://www.verizon.com/contactus
Choose “Live Chat.”
If a chat agent is available to assist you, the chat link will become live after the page is fully loaded.

rao16
Contributor
Contributor
Posts: 2
Registered: ‎02-28-2012

Re: Two customer service reps cannot be wrong? or can they!!!

Message 3 of 4
(773 Views)

Great call customer service again, thank you so much....

ElizabethS
Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: Two customer service reps cannot be wrong? or can they!!!

Message 4 of 4
(771 Views)

If you call, then someone can investigate why your bill was that amount.

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