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Unable to redeem prepaid visa gift card

Posts: 1
Registered: ‎09-23-2019

Unable to redeem prepaid visa gift card

Message 1 of 2

Every time I try to access the site to redeem my prepaid gift card for new installation, it's down. It shows up in my 'My Verizon' page and says 'In order to receive your reward, you must register within 60 days of your Fios installation. Please take a few moments and do so today.', but the site doesn't even work. It looks like others are having this issue, too? The site it tries to take me to is '', and I've tried on just about every browser, PC and Mobile, to no avail.

Moderator Moderator
Posts: 11,704
Registered: ‎03-18-2013

Re: Unable to redeem prepaid visa gift card

Message 2 of 2

Hi Chase1202,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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