Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu

Verizon does not wish to retain customers

Reply
KPauk
Contributor
Contributor
Posts: 1
Registered: ‎03-03-2015

Verizon does not wish to retain customers

Message 1 of 5
(1,521 Views)

Simple question for everyone out there - Does Verizon really not want to lock me in for an 2 additional years at exactly the same services that I have today for the same price?  They'd really prefer to raise my bill a few bucks and take away a channel or two and force me to switch to a competitor's new customer promotional pricing instead of retaining me?

 

I really find it hard to believe that a company wouldn't want to just lock an outgoing client in for 2 more years....

4 REPLIES 4
gs0b
Platinum Contributor I Platinum Contributor I
Platinum Contributor I
Posts: 2,196
Registered: ‎12-02-2012

Re: Verizon does not wish to retain customers

Message 2 of 5
(1,508 Views)

Verizon is no different than the other major ISPs and cable companies.  A two year promotional price is just that, promotional.  It goes away after the initial contract.  All of these companies are counting on people being hesitant to change, and they are generally correct.

 

If you switch to another provider and get a promotional price, it too will rise after one or two years.

 

If you call Verizon and talk to the retention (cancellation) department, they may make you an offer that is better than the normal reps or web site can offer.  It helps to know what the competition is offering new customers and be willing to follow through on a cancellation request.

 

Only you can decide if it's worth your time to switch back and forth every few years.

 

Good Luck.

 

Sean3040-2
Copper Contributor
Copper Contributor
Posts: 24
Registered: ‎02-22-2015

Re: Verizon does not wish to retain customers

Message 3 of 5
(1,486 Views)

Online you will not get the same price for the same service(s)

 

You have to call over the phone and press option 4 for retentions M-F 8am-9pm and Sat 8am-6pm

Ask for the same services you have  now and if you don't have quatum internet ask for quatum internet 

 

They will do something. Also ask for a free premium, most like you will get HBO for one year. 

RandomHero
Contributor
Contributor
Posts: 6
Registered: ‎03-02-2015

Re: Verizon does not wish to retain customers

Message 4 of 5
(1,453 Views)

Do you think I could get the value of the free premium offers deducted from upgrading Extreme to Ultimate? $20 a month extra is too steep at this time.

gs0b
Platinum Contributor I Platinum Contributor I
Platinum Contributor I
Posts: 2,196
Registered: ‎12-02-2012

Re: Verizon does not wish to retain customers

Message 5 of 5
(1,440 Views)

The offers the retention reps are able to make vary over time.  The best way to find out what you can get is to call and ask.  If you don't like the offer, call back in a week or month and see if they have something different.

 

Good Luck.

 

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title