I ordered verizon fios service in Nov 2011 and they said that they will come and install it on Dec 3 which it wasn't too bad. Few days before that somebody called and they told me that they will not be able to install it on Dec 3 and that they will call me to reschedule it. Nobody call me so I call again and reschedule it.
I had a verizon fios installation appointment on saturday 10Dec 2011 between 1pm and 5 pm. I called Verizon customer service at 430pm and they told me that the technician is running a little late and he should be there shortly. At 0730pm the technician did not show up and I called the customer sercive again and they told that the technician is gone now. That is poor customer service and I think that somebody at least should've take the time to call me and tell that nobody is coming anymore.
I'm sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.
Start a new topic or ask questions in the open forum.
