Visa prepaid promo card
smity419
Newbie

Like many others, I can not redeem my visa prepaid cards of $200.  I had the link in my account and I should have been able to redeem them yesterday but the links didn't work. Now the links have disappeared. I want to be ensured my cards have been processed as promised. It is frustrating to see that so many people have had the same problem. I hope it is not a problem by design by Verizon to get new business and not deliver what was promised. Please contact me to help facilitate me receiving my gift cards.  

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Re: Visa prepaid promo card
smity419
Newbie

I have now received the emails that state that I can redeem my reward, but the Tiles it says to click on in my account are not there. They were present up until I could redeem my reward, then now they are gone. 

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Re: Visa prepaid promo card
LawrenceC
Moderator Emeritus

Hi Smity419,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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