Will somebody help me resolve this billing issue?

[oldfashioned]

It was the week before 01/22/12 when I had no service at all for a couple of days, no service meaning no TV, phone, or Internet, because of an outside damaged wire.  Someone from 1-800-VERIZON told me that I would automatically get credited for those 2 days of no service but I never got it on the February or March bills.  The only credit I could see on both bills was a $1 promotional credit. 

I normally would not post this here but I emailed Verizon's customer service link yesterday and still, as of the end of today, I have gotten no reply.

I never had this problem with receiving credit for loss of service before and I honestly don't have the time or the patience right now or during this upcoming week to call 800-VERIZON. 

[ElizabethS]

Please try calling them first thing tomorrow. Sometimes it's easier to get through, early in the day.

[oldfashioned]

It's really rough calling at that hour of the day which is why I emailed my problem.  I have to be up every morning at the crack of dawn and immediately start work at the office when I arrive at 8 o'clock.  My time is very limited and I really mean it when I say that.  It's not that I'm making excuses but I often feel like Verizon takes a customer's time for granted.  If I'm going to call, it's going to have to wait until the evening during the week when I'm home which isn't exactly the best time either.  I literally don't have a lot of time and in the past, I have had to end my calls with Verizon because I would get put on hold numerous times in an endless loop which I seriously don't have time for.  Out of all vendors that I ever have to call for any issue, Verizon always takes the longest, I hate to say.  If I'm at work, I don't have more than 10-15 minutes to spare during any of my breaks if I'm lucky to even get a break in the day.  I have a very hectic schedule.  I shouldn't have to keep going out of my way and bending over backwards like that.  Customer service should be bending over backwards for us. 

I'm not trying to sound like a snob but this is a service that I'm paying a lot of money for and spare time does not exist in my schedule. 

I was hoping that someone could expedite the solution to this problem by getting to my email sooner.  This is a simple issue that should have already been taken care of 2 months ago after I had that loss of service.

[ElizabethS]

Okay, well let us know if you get a response tomorrow. And if you have a chance to call after work, you might try that as well.

[KaLin]

I'm sorry to hear about your recent issue. The Verizon Forums is a peer-to-peer support channel in which users help other users. Because your issue appears to need account specific assistance from Verizon, I've copied your message to an employee monitored board, where a Verizon representative can assist you. You will be contacted by email, private message in the Forums and/or the billing telephone number on your Verizon account as soon as possible. I

[oldfashioned · Accepted solution]

Thank you and yes, I did receive a prompt reply today which I definitely appreciate.  I just didn't understand that a credit is issued when the loss of service has been for 24 hours or more.  My loss of service was definitely for less than 24 hours because it got fixed by the next day in the afternoon after I had reported the problem the night before.  A rep gave a fairly thorough and nice reply and told me when the ticket was opened and when it was closed. 

The only other thing I was wondering though is why, after getting the paper free billing for quite a while, I still received a paper bill in today's mail.  I got so used to no longer receiving paper bills in the mail.  lol...I just had to enroll in the paper free billing again which is not a big deal but it seemed odd.  I emailed Verizon's customer service to ask that question.  I wasn't sure if other people here were having the same problem.  It's minor but I was just wondering about that.  That's nothing that needs to be expedited but it kind of left me wondering if it was some system glitch or a mistake that someone made.

Thanks for your help!