ok you all, i posted earlier now i was not getting the speed i paid for. i did the verizon on line chat with support and got the issue resolved. it took us quite a long time but it's FIXED now and i'm getting the 1.5 i'm supposed to instead of the .445.
try it.
What were the steps you had to do? I've done the online chat 3 times and I get the same exact result.
they said my firm-ware for my modem needed updating, i've had dls and the same modem for over 5 years.. i don't know exactly what they did as they did the screen sharing, but it's corrected my slow speed problem. one thing i DO know they did was change my frequency channel from 6 to 9, but i don't know if that's all they did. they could have done something else too.
Thank you for the suggestion of using the online chat which I used.
I am paying for the same plan as you. Interestingly the service rep told me the maximum qualified speed in my area is only 768 kbps. and that I need to call billing and change my plan.
That is odd since I ran a speedtest in January of this year and had .927Mbps download speeds. So I am trying to find out what happened since then.....besides the double storms in the NE area last month.
Thanks again.
I called yesterday and was on the phone quite awhile while they took control of my computer. I told them I pay for 1-3 MB and only get .8. They got it to 2.3 Mbps!!! Only for an hour,then back to .8. Called again and got the runaround. No fix . SUCKS!
I did try it,always says not available at this time. Called and talked to a tech and did the screen sharing, and download speed went from .8 to 2.1 for an hour. then back to .8 again. Paying for 1-3 Mbps,can't watch videos,everything back to slooooow. I called again,got a bad tech who kept asking me if my modem had a filter! I told him 5 times NO,and then he recommends calling phone tech support. Think I should be peed off? This has been ongoing for several weeks now. Does VERIZON ever read these posts,even to just get a laugh at us?
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