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Can't connect to Internet since 12/20/09???? PPP problem
JohnPlymouth
Newbie
‎12-28-2009 08:47 AM

I haven't been able to connect to internet here in Plymouth, MA since 12/19? Called numerous time to support and they say it is outage problems in area. My DSL light is steady on modem but when trying to connect the Internet light goes steady red!  Anyone else having this problem in South East MA area? Does it normally take over a week to correct?

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Re: Can't connect to Internet since 12/20/09???? PPP problem
somegirl
Champion - Level 3
‎12-28-2009 09:02 AM

Outages almost never last a week. Verizon can't afford to leave customers without service for that long. I would suggest contacting Tech Support again. If the agent tells you that it's just an outage, ask to speak to their supervisor.

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Re: Can't connect to Internet since 12/20/09???? PPP problem
TopGun
Enthusiast - Level 3
‎12-28-2009 03:23 PM

Hi there,

This is a network CO issue or your modem bad that why you get the red light.

What type of modem do you have?

You can login into the gateway using I.E. and verify connectivity here:

http://192.168.1.1

What does it say ppp up or down?

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Re: Can't connect to Internet since 12/20/09???? PPP problem
JohnPlymouth
Newbie
‎12-29-2009 07:58 AM

It shows as "PPP Down" I was fianlly told last night that it is a problem with a T-1 card in central office and it is affecting 16 customers. Does this sound right?

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Re: Can't connect to Internet since 12/20/09???? PPP problem
TopGun
Enthusiast - Level 3
‎12-29-2009 08:14 PM

Yes the T-1 card is the issue I was speaking about in the CO

How about a kudo here?

Follow up until they correct the issue.

Good luck!

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