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Cannot connect new computer to Internet

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Pasi
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Contributor
Posts: 2
Registered: ‎05-18-2009

Cannot connect new computer to Internet

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I just bought a new computer and am running Windows 7 x64 OS. My router is Westell 327W. My computer can find the gateway correctly and IPConfig indicates that everything is configured correctly at the computer end. The gateway recognizes the computer and the MAC address matches. However the gateway does not recognize that it is a ethernet connection with DHCP activated (as the computer indicates). My other computers both wired and wireless are connecting properly. What am I missing here?

 

I have called to Verizon, but can't get into their tech support (this is a alone standing DSL - no phone # attached) and thei internet chat tech support can't help. Any help from this forum is highly appreciated (either the correct # to tech support in WA or config advice).

 

Thanks

Pasi

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Pasi
Contributor
Contributor
Posts: 2
Registered: ‎05-18-2009

Re: Cannot connect new computer to Internet

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(6,989 Views)

This turned out to be an incompatibility issue between the network card (Netgear GA311) and router (Westell 327W). Bought a new network card and everything works now.

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dslr595148
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 6,169
Registered: ‎09-24-2008

Re: Cannot connect new computer to Internet

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(7,001 Views)

@Pasi wrote:

However the gateway does not recognize that it is a ethernet connection with DHCP activated (as the computer indicates)..

 




Then, what does the router say?

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.


 

Pasi
Contributor
Contributor
Posts: 2
Registered: ‎05-18-2009

Re: Cannot connect new computer to Internet

Message 3 of 3
(6,990 Views)

This turned out to be an incompatibility issue between the network card (Netgear GA311) and router (Westell 327W). Bought a new network card and everything works now.

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