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DSL connection issues

Posts: 2
Registered: ‎11-08-2020

DSL connection issues

Message 1 of 2

We’ve always had to reboot our router/modem every couple of weeks or so. Now it doesn’t do anything and DSL service works 1 minute and is gone the next. I’m 600’ off the road and FIOS is not available out front anyway. There’s no cable run out to the road and I just keep getting the run around from the cable provider. No one offers cellular internet in my area, and satellite is expensive and limited. All I want is internet even if it is old, slow, DSL. I tried ordering a new modem from Verizon  but it said I couldn’t place the order until my account is provisioned. I’m really starting to think they’re just going to ignore DSL customers until we go away. I tried to troubleshoot on the site and app and get the message apologizing and saying that the troubleshooter was designed for FIOS.  I think I might have better luck tying a string between my modem and the line at the pole

Moderator Moderator
Posts: 11,860
Registered: ‎03-18-2013

Re: DSL connection issues

Message 2 of 2

Hi DaveTS1967,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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