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Dsl customer for over 10 years. Horrible speeds

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Krob189
Contributor
Contributor
Posts: 3
Registered: ‎05-21-2013

Dsl customer for over 10 years. Horrible speeds

Message 1 of 3
(851 Views)

Well Ive been paying 40 bucks a month for up to 3 mb download speed for my house. Ive had over 5 techs come to my house and pull on wires. changed to a newer actiontec GT784WNV with the newest firmware. My download speeds never breach 1 mb. infact a 1 gig download takes over 3 hours. this is absurd. Sadly I cant get fios on my street but my friend who lives a mile away has 50 mb fios and is paying 50 dollars a month. Ive complained to tech support on the phone for 7 years im sure my account has many notes they all say the same thing. Power cycling my router and modem isnt cutting it. how this company milks money from people for this garbage they call service is beyond me. But I WANT A FIX NOW. I dont care if you have to send 4 techs out i know its not my router. its not my modem. its not my firewall.

 

I will post any information needed just to get my PAID advertised speed.

2 REPLIES 2
LawrenceC
Moderator Moderator
Moderator
Posts: 12,070
Registered: ‎03-18-2013

Re: Dsl customer for over 10 years. Horrible speeds

Message 2 of 3
(844 Views)

Hi krob189,

 

Please go to your profile page for the forum by clicking on your name, and look at the top of the middle column where you will find an area titled "My Private Support Cases".  There you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

Verizon_Support
Employee Employee
Employee
Posts: 3,232
Registered: ‎04-10-2013

Re: Dsl customer for over 10 years. Horrible speeds

Message 3 of 3
(718 Views)

We'll need to close your private support thread since we haven't heard from you in quite some time. If you need further help from us, please let us know in this thread and we'll get right back to you.

 

Thank you,

 

Art

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