DSL Disconnection

[#1]

I am running Vista and have Verizon for the last several years. About three weeks ago my DSL service started going out at 8:00 pm everynight...not occasionally EVERY NIGHT!!! Sometime after midnight (not sure what time it comes back on and I have no problem after that until 8:00 pm.

6 calls to tech support one visit by the verizon technician and I have the same problem. Anybody else have this problem?

[#2]

#1 What is the brand and model of your modem?

#2 What is the brand and model of your router?

[#3]

westell 6100 modem...no router

[#4]

In the Westell, go to Trouble Shooting -> Transceiver Status

And post a screen shot of that..

See as need be:

portforward.com -> forum -› Knowledge Base -› How to take and post screenshots

http://forum.portforward.com/YaBB.cgi?num=1161783796

[#5]

I hear you. Mine is 15min on 10 min off. ENOUGH. I'm very disappointed with the service and the speed. I'll never ever buy a Verizon product ever again. TERRIBLE CUSTOMER SERVICE. All they do is the same stuff and treat you like a dummy. I don't know how many times I turned that modem off waited 10 sec and turned it on again.