DSL Gateway Reboots Every Day

[sparky571]

Everyday for the past several weeks I've noticed that, all of a sudden, I lose internet service. Looking at my Actiontec Gateway when this happens it looks fine, all green lights. Then a few seconds later the Internet light goes out and so does the DSL light. The Power light stays green though. Then the DSL light starts to flash then turns solid and then the Internet comes on any I'm back online. This event happens every time I'm on my PC which is everyday. Why is this happening?

[sparky571]

So no discussions on this? This still happens daily. I lose sync and then it comes back. Any thoughts?

[LawrenceC]

Just a friendly reminder, this is a forum where users help other users. If you are having an issue with your Verizon service, you can use the Verizon Troubleshooter to fix and report issues with your Verizon Phone, Fios TV, or Internet Service, as well as to schedule a repair, here is the link:
http://www.verizon.com/repair
You can find tools on the Verizon Residential Support page that may help you diagnose your issue:
http://www22.verizon.com/residentialhelp

[smith6612]

What router are you running? The GT784WNV? Additionally, is your modem's phone cable running through a surge protector? Is the router crashing during a specific time during the system startup? Finally, wired or wireless?

[sparky571]

Router: Actiontec GT784WNV

No surge protector.

Not happening during system startup. Happens while already online for about anywhere from 20-90 minutes.

Wired.

And just happened while posting this reply.

[smith6612]

Thanks for confirming.

Please log into the ActionTec at http://192.168.1.1/. The default username and password is admin/password, and if it's still set to this, you may be asked to change the login. If you've already changed the login, or if it's written on the side of the router, please log in with the updated information instead.

Once logged in, click on Status, then click on DSL Status. You should receive a page containing information like speed, attenuation, SN Margin, and more. Please post the contents of this page, and be sure to remove any information from this page like an IP Address or a Username.

[sparky571]

WAN Status Connection StatusConnection Status

Broadband:	CONNECTED
Internet Service Provider:	CONNECTED

PPP StatusPPP Parameter Status

User Name:	Newdsl
PPP Type:	PPPoE
LCP State:	UP
IPCP State:	UP
Authentication Failures:	0
Session Time:	0 Days, 1H:50M:28S
Packets Sent:	101489
Packets Received:	131578

Broadband Status Broadband Parameter Status

VPI:	0
VCI:	35
Broadband Mode Setting:	ADSL
Broadband Negotiated Mode:	G.DMT
Connection Status:	CONNECTED
Downstream Speed:	3360 Kbps
Upstream Speed:	864 Kbps
Retrains:	0
Retrain Timer:	0 Days, 1H:50M:36S
ATM QoS class:	UBR
Near End CRC Errors Interleave:	0
Near End CRC Errors Fastpath :	N/A
Far End CRC Errors Interleave :	0
Far End CRC Errors Fastpath :	N/A
30 Minute Near End CRC Interleave :	0
30 Minute Near End CRC Fastpath :	N/A
30 Minute Far End CRC Interleave :	0
30 Minute Far End CRC Fastpath :	N/A
Near End RS FEC Interleave :	0
Near End RS FEC Fastpath :	N/A
Far End RS FEC Interleave :	0
Far End RS FEC Fastpath :	N/A
30 Minute Near End FEC Interleave :	4435
30 Minute Near End FEC Fastpath :	N/A
30 Minute Far End FEC Interleave :	0
30 Minute Far End FEC Fastpath :	N/A
30 Minute Discarded Packets Downstream :	0
30 Minute Discarded Packets Upstream :	0
SNR Downstream :	16 dB
SNR Upstream :	10 dB
Attenuation Downstream :	43 dB
Attenuation Upstream :	27 dB
Power Downstream	19.4 dBm
Power Upstream	11.9 dBm

[smith6612]

Thank you. Those statistics look to be fine, so it may not be a line problem. 

If you can, try to get a copy of the Status > Gateway Utilization page before and after the modem cycles/reboots.

[sparky571]

No knowing when exactly it will lose sync again here is the "before"

Gateway Utilization Gateway Memory

Memory

Status

Total Memory:	59MB RAM
Memory Used:	87%
Memory Status:	Memory Usage High
Recommended Action:	Check LAN Devices for Viruses

Gateway Sessions

Session

Status

Maximum Number of Sessions:	4032
LAN TCP Sessions:	10
LAN UDP Sessions:	19
Gateway Sessions:	0
Total Open Sessions:	29
Session Status:	OK
Recommended Action:	NONE

LAN Device Session Log   Device Name IP Address No. of Open Session

	Jeff-PC	192.168.1.2	45
	192.168.1.3	192.168.1.3	1
	BLACKBERRY-8B98	192.168.1.4	3
	WN3000RPv3	192.168.1.250	4
		192.168.1.5	6
	BLACKBERRY-Z30	192.168.1.6	6
	192.168.1.11	192.168.1.11	2
	192.168.1.7	192.168.1.7	1

[smith6612]

Looks like the RAM on your router may be filling up. When it fills up, the router crashes and reboots on it's own. I had a similar problem with the GT784WNV when Verizon sent one to me, and took it out of service because it could crash daily.

To be sure, do you have another router on the network? Do you happen to have anyone running Peer to Peer / File Sharing software on the network?