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DSL Service Availability

Posts: 1
Registered: ‎11-30-2016

DSL Service Availability

Message 1 of 2

I live in a rural area near the town of Catawissa, PA 17820.  I was previously an aggregator to have DSL service made available to my area.  That program has since ended due to 4G HSI being available to us.  That service is becoming less adequate from the point of view of price.  We are held to data limits which do not allow us and our children freedom of use.  I would like to know what can be done to get a land based HSI source into my area.  I know there are limits to the system, but my belief is that this area is small enough population wide that it would not cause any interruptions but large enough to make it worthwhile to Verizon.  I would be glad to gather information about how many homeowners would be interested in that area if it would help.  The Verizon Wireless 4G service is not a viable long term solution for my young family.


Thank you

Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 238
Registered: ‎07-06-2016

Re: DSL Service Availability

Message 2 of 2

Hi laynekr,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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