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DSL Service Outage - PLEASE HELP!

Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎11-29-2013

DSL Service Outage - PLEASE HELP!

Message 1 of 4

I run a business out of my home and depend on my DSL service.  It stop working 4 days ago, and Verizon has admitted it's a "wiring issue" on their end.  Since it stopped working, I have called Verizon 10 times, been put on hold for a total of 6 hours (no joke!) with no resolution.  I have literally begged each agent to help me before my business goes under.   Each time I'm told they are "working on it" and my service will be installed that day.  The day goes ends and no service.  Four days in a row.  My ticket number is NYHM01PEK5.  So far I have spoken to many Verizon employees including Liam, Muhammed (promised service by 2pm Thursday), Paul (put me on hold for 25 minutes and never picked back up)  Alexander,  John (30 minutes on hold), Mike (promised to call me at 2pm today, never did), Alex and Marge (who I spent 75 minutes on the phone with, most of that time on hold).  Marge did call me back at 7pm today with no resolution.   When I asked Alex to escalate the issue, he offered to send and email to a manger, he told me he had no way to call anyone for a critical situation.  PLEASE STOP LYING TO ME VERIZON AND RESTORE MY DSL SERVICE!

Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: DSL Service Outage - PLEASE HELP!

Message 2 of 4

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Employee Employee
Posts: 3,225
Registered: ‎04-10-2013

Re: DSL Service Outage - PLEASE HELP!

Message 3 of 4

Hello Idhenward9496,


We were able to get you in touch with a DSl specialist to troubleshoot and resolve your issue. Thank you for your patience while our team worked on this for you. Please let us know if you need anything else.


Happy Holidays!



Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎11-29-2013

Re: DSL Service Outage - PLEASE HELP!

Message 4 of 4

Verizon caused the problem and it took 6 days to fix an issue that should have been handled in less than an hour.  It's been one the most frustrating and aggravating experiences I've ever had.  Verizon has "generously" offered me credits for the days I was offline (approx. $6).  Don't know what I'll do with all that extra cash!

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