I have been without Verizon internet for 11 days now. I have been given the run around by Verizon people from all over the world. I was told it happened when they increased my speed during a "bundle" taking affect. That was 2/15/14 and I have gotten no where since. The internet was fine until they did something I had no idea they were going to do. I have had Verizon for about a month. First the scheduling was messed up then the tech never showed up on the scheduled day, after taking time off work for him, then we were without phone service for three days and now no internet for the 11th day.
Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board. you will find a link to the private board where you and the agent may exchange information.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
Start a new topic or ask questions in the open forum.
