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Email false spam rejections

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The_Eagle
Contributor
Contributor
Posts: 2
Registered: ‎01-19-2010

Email false spam rejections

Message 1 of 4
(7,307 Views)

When is Verizon going to get off its butt and do something about the problem its third party spam filterer is causing with sending email attachments etc.

Email with the following link was rejected over 10 times by Verizon as being a spam. http://navycaptain-therealnavy.blogspot.com/2010/01/number-two-in-our-countdown-is-captain.html

 

The link is not spam and was only being sent to one person.

This is not the first time I have experienced this PITA.

 

Twelve hours later the same email went straight away.

Verizon is maybe not ready for prime time with this FIOs.

3 REPLIES 3
somegirl
Platinum Contributor II Platinum Contributor II
Platinum Contributor II
Posts: 3,149
Registered: ‎09-15-2009

Re: Email false spam rejections

Message 2 of 4
(7,297 Views)

First, Verizon's webmail and FiOS services are unrelated. Dial, DSL and FiOS customers all use the exact same email.

 

Second, you can report false positives, and should whenever possible. The spam filters are a dynamic or learning system. Blocks are placed on content based on what people report as spam, and removed based on what people report as not spam. You can send any email that you are trying to send that you do not think is spam as an attachment to spamdetector.update@verizon.net for review.

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The_Eagle
Contributor
Contributor
Posts: 2
Registered: ‎01-19-2010

Re: Email false spam rejections

Message 3 of 4
(7,220 Views)

The problem posted has nothing to do with DSL it the connection this problem refers to is a FIOs connection!!!

somegirl
Platinum Contributor II Platinum Contributor II
Platinum Contributor II
Posts: 3,149
Registered: ‎09-15-2009

Re: Email false spam rejections

Message 4 of 4
(7,218 Views)

 


@The_Eagle wrote:

The problem posted has nothing to do with DSL it the connection this problem refers to is a FIOs connection!!!


 

When did I say anything about the problem having to do with DSL?

 

--
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

"All knowledge is worth having."
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