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Frequent DSL Dropouts at Night-Westwood, Los Angeles
VGREER1
Newbie
‎12-08-2011 11:57 PM

Hi, I'm hoping someone here can advise me.  I've had 7Mbt DSL in tthis apartment for several months now,  but for the last month and a half or so I've been getting booted off of the internet multiple times every night.  Sometimes it can happen every five minutes.  I contacted Verizon technical support and the technician told me that he ran a line check and saw that my line was fine.  

I noticed that the Internet light on my Westell model 6100 modem will start to blink rapidly and then go dead before the internet cuts out.  Then after a few seconds it will come back on again.  What should I do? Do I need to buy a new modem?

Here are my transceiver stats:

image

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Re: Frequent DSL Dropouts at Night-Westwood, Los Angeles
Anthony_VZ
Master - Level 3
‎12-10-2011 08:52 PM

I am sorry to hear about your internet troubles. We would like to help you out. I have sent you a private message to get more information.

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Re: Frequent DSL Dropouts at Night-Westwood, Los Angeles
smith6612
Community Leader
Community Leader
‎12-13-2011 09:59 AM

Looks like the line is having an issue with noise. A margin of 0 on the downstream is bad, and the upstream is out of sync by 32kbps. Would you by any chance have access to a NID in your apartment?

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