$500 via Verizon e-gift card (sent w/in 8 wks). Activation of 4G LTE/5G phone on One Unlimited for iPhone (all lines on account req'd on plan), 5G Do More, 5G Play More or 5G Get More plans req'd. Device must remain active for 45 days. $500 charge back if service cancelled w/in 12 mos or eligibility req's are no longer met. See vzw.com/bring-your-own-device for details.
I am an airman that has just moved from Misawa Air Base, Japan to Fort Meade, Maryland. When I moved, I returned my modem and cancelled my service with Verizon because I was no longer obligated to use Verizon internet services. However, the Verizon in Misawa is very disorganized and does not communicate very well and I now have a $190.00 charge for supposedly not returning my modem. Aside from that, I have not received a hard copy of the actual bill. This happened last month around this time - I called Verizon and after many frustrating hours of "customer service" they said they couldn't even find my account information. However, a few days later, the charge disappeared from my bank statement. I thought it was resolved and I could move on, but then this charge appeared today.
I don't know how to best resolve this issue, as contacting the main customer service has been largely unsuccessful. I could use any advice offered, but this has vastlly changed my opinion on this company towards the worst.