Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu

Google and other pages blocked at random

SOLVED
Reply
angmarsking
Contributor
Contributor
Posts: 2
Registered: ‎12-10-2009

Google and other pages blocked at random

Message 1 of 3
(4,948 Views)

About 1 week ago my browsers stopped connecting to google.com, hotmail.com, and at least one other site. The strange thing is that it will connect to yahoo.com, msn.com, and most other sites. It happens with more than one browser and on more than one computer using the same router and modem (that is, it happens on my laptop as well). So it's definitely not the computer's problem. I tried unplugging the modem for a few hours and got a new ip with the last two octets completely different, but that didn't help. I contacted verizon tech support and they said contact Westell.

 

My modem is Westell B90-210015-04 and my router is a Lynksis Wireless B. Anybody have any ideas?

1 ACCEPTED SOLUTION

Accepted Solutions
angmarsking
Contributor
Contributor
Posts: 2
Registered: ‎12-10-2009

Re: Google and other pages blocked at random

Message 3 of 3
(4,855 Views)

So I also recommend Spybot Search and Destroy, because it found a lot of spyware, although that definitely was not the problem. I called Verizon and they told me to turn off my modem, then router, then computer, and turn them back on in that order waiting a minute before each. This reset my ip address (again) and this time everything worked fine. Thanks!

View solution in original post

2 REPLIES 2
HROTT
Copper Contributor
Copper Contributor
Posts: 14
Registered: ‎01-27-2009

Re: Google and other pages blocked at random

Message 2 of 3
(4,918 Views)

I had the same problem for a few weeks about 6 months or so ago.  I worked with tech support for about a month on it and we never figured it out, but it has not happened again since then.  One thing that may have helped was installing and running Spybot Search and Destroy.

 

Good luck.  Please post back if you figure it out.

angmarsking
Contributor
Contributor
Posts: 2
Registered: ‎12-10-2009

Re: Google and other pages blocked at random

Message 3 of 3
(4,856 Views)

So I also recommend Spybot Search and Destroy, because it found a lot of spyware, although that definitely was not the problem. I called Verizon and they told me to turn off my modem, then router, then computer, and turn them back on in that order waiting a minute before each. This reset my ip address (again) and this time everything worked fine. Thanks!

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title