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Help -- unable to access configuration settings for Westell 7500
jmhudec
Enthusiast - Level 1
‎08-17-2009 02:28 PM
I was able to access these settings a few weeks ago. I wanted to check things out since I've had problems with dropped service/slow connection speeds since I changed to a dry-loop connection and got a new modem. So, went to http://192.168.1.1. Typed in what I thought my name/password were -- no luck. Tried admin/password. No luck. Press the reset button for at least 30 seconds several times on my Westell, which is supposed to restore the factory settings so that I could access the configuration settings screen using admid/password as user name/password. Same thing -- unauthorized to access. Any help someone could give here would be much appreciated.
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Re: Help -- unable to access configuration settings for Westell 7500
dslr595148
Community Leader
Community Leader
‎08-18-2009 12:48 PM
While resetting the modem..

Did you try pressing and holding the reset switch as you turn off and turn back on the power to the router?
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Re: Help -- unable to access configuration settings for Westell 7500
jmhudec
Enthusiast - Level 1
‎08-19-2009 10:30 AM
Thanks for the reply. The issue appears to be resolved. A Verizon tech talked me through creating a new Network Location for the modem which drew in the correct IP address. He also suggested I switch to a slower DSL plan. When I got rid of my landline, the sales rep suggested I could upgrade to the 5MB/s plan for only $10 more a month. So I did. But according to the tech I spoke with, the infrastructure could only support 3 MB/s and that having the 5 MB/s plan was actually causing my service drops problem. I have to say, since I switched back to the 3 MB/s plan, I have had markedly fewer drops (and no discernible drop-off in performance).