Hm..I pay $20 bucks a month and is this the normal speed?

[#1]

.. 864 Kbits/sec by 160 Kbits/sec

Can't even watch youtube...i have to wait for it to load which is very very lame...

What should i do call Verizon Tech? Or is there anything i can do personally

[#2]

if you are provisioned for 768 / 128 kbps, its a normal speed.

check the programs installed on your, delete unneccessary programs/files.

try to defragment your pc, check the memoery capacity.

[#3]

Don't know what is offered where you live, but in most places you can upgrade to 1M service at no additional charge, you just have to call up and ask, they will run a test to see if enough signal is coming to your modem to be able to get it and if so they can turn you up, again that is only if 1M is offered where you live.