Intermittent internet connection

[carman451]

My internet connection  was 100% dependable for 18 mths, theses past 30 days it seems there is a problem with my network or the connection.

I am having Intermittent internet connection to both wireless and wired, my PC and lap top both show I have connection to the modem and out.

Contacted Support several times:

1st call, I was told Windows had a upgrade that turned off the network and to restore to an earlier date

 This did not fix the issue

The 2nd call, I was told Verizon Internet Security Suite was updated and had an error and I needed to un-install and re-install the program, un-installing the program did provide  allow me internet access so I thought this was the problem.

I still am having connection issues

The 3rd call, I was told to reboot my PC or Laptop and the connection will come back, this does work but a nuisance

Does anyone have a solution

Thanks

[Anthony_VZ]

Since we haven't heard back from you as requested in your private support case, it appears assistance is no longer required. If you need any future help with your Verizon service, please make a post here on the forums so we can assist.