For the past couple of weeks I've noticed my internet slowing down considerably. A week ago, my internet stopped working all-together, and, after 2 calls to tech support, was brought back up by changing my Westell (6500, I believe) settings to Bridge.
However, I should step back a bit and explain that when the internet first started acting up, it would work perfectly well from early morning until about 7 PM (CST) then the speed and latency would degrade. I ignored this for a while, then instead of the lowered speeds and higher latency, the internet would start cutting out completely (lost internet connection on the router itself). A week of this, and the internet stopped all-together for 2 days.
Called tech support, we changed some settings on the router (took a total of 2 hours on 2 different calls to figure it out...) and it came back up, but ever since, every night about 7 oclock the latency spikes and the speeds drop to painful levels.
I did a speed test on speakeasy and was at ~10 kilobits per second...which, as I estimate, is 0.001 Mbps. My latency is World of Warcraft at this time is over 3,000 - 4,000 ms. Whereas, during the day, I am between 100 - 200 (which still doesn't impress me).
Last night, I did a traceroute just to approximate where I stand:
Tracing route to verizon.net [206.46.232.39]
over a maximum of 30 hops:
1 153 ms 153 ms 153 ms dslrouter [192.168.1.1]
2 189 ms 186 ms 185 ms L100.FRSTIL-DSL-02.verizon-gni.net [71.113.144.1]
3 52 ms 34 ms 186 ms at-4-2-0-1721.CHI01-CORE-RTR2.verizon-gni.net [108.57.128.32]
4 188 ms 191 ms 189 ms as0-0.CHI01-BB-RTR2.verizon-gni.net [130.81.20.58]
5 214 ms 213 ms 215 ms ge-1-2-0-0.DFW01-BB-RTR2.verizon-gni.net [130.81.17.106]
6 215 ms 214 ms 213 ms so-1-0-0-0.DFW01-BB-RTR1.verizon-gni.net [130.81.17.66]
7 101 ms 219 ms 277 ms so-1-0-0-0.DFW03-CORE-RTR1.verizon-gni.net [130.81.20.157]
8 212 ms 216 ms 214 ms po1.ctn-border1.vzlink.com [206.46.225.85]
9 303 ms 214 ms 213 ms po121.ctn-core1.vzlink.com [206.46.225.18]
10 216 ms 212 ms 215 ms 206.46.228.130
11 222 ms 214 ms 213 ms 206.46.232.39
Trace complete.
My router is directly connected to my computer...nothing in between it, such as a wireless router. At this point, the internet was decently bad. Pages were loading fast enough but it was much lower than I expected. I did 10 pings to the Verizon site the other night and the loss was >50%.
I will return with more statistics as I gather them, but right now, I am looking for ideas. At the moment, I can't even stream YouTube videos.
Service plan: 1 Mbps
Equipment: Directly connected Westell 6500
System: Freshly installed Windows XP
In a brief moment of uptime tonight, I took a couple snapshots of the situation:
tracert verizon.net Start 16:00 End 16:00 _____________________ Tracing route to verizon.net [206.46.232.39] over a maximum of 30 hops: 1 1 ms 1 ms 1 ms dslrouter [192.168.1.1] 2 * 1006 ms 114 ms L100.FRSTIL-DSL-02.verizon-gni.net [71.113.144.1] 3 2453 ms * * at-4-2-0-1721.CHI01-CORE-RTR2.verizon-gni.net [108.57.128.32] 4 * * * Request timed out. 5 1328 ms 110 ms 63 ms ge-1-2-0-0.DFW01-BB-RTR2.verizon-gni.net [130.81.17.106] 6 * 300 ms * so-1-0-0-0.DFW01-BB-RTR1.verizon-gni.net [130.81.17.66] 7 1250 ms * 116 ms so-1-0-0-0.DFW03-CORE-RTR1.verizon-gni.net [130.81.20.157] 8 841 ms 382 ms 60 ms po1.ctn-border1.vzlink.com [206.46.225.85] 9 4064 ms 225 ms 61 ms po121.ctn-core1.vzlink.com [206.46.225.18] 10 88 ms 82 ms 126 ms 206.46.228.130 11 * 2562 ms * 206.46.232.39 12 2712 ms 64 ms 1432 ms 206.46.232.39 Trace complete. ****************************************************** tracert google.com Start 16:02 End 16:07 _____________________ Tracing route to google.com [209.85.225.99] over a maximum of 30 hops: 1 216 ms 216 ms 1 ms dslrouter [192.168.1.1] 2 * * * Request timed out. 3 * * 4227 ms at-4-2-0-1721.CHI01-CORE-RTR2.verizon-gni.net [108.57.128.32] 4 * * * Request timed out. 5 * 3705 ms 264 ms 0.ge-1-1-0.XL4.CHI13.ALTER.NET [152.63.65.185] 6 251 ms 253 ms 252 ms 152.63.65.209 7 255 ms 253 ms * xe-9-2-0.edge3.Chicago3.Level3.net [4.68.110.185] 8 333 ms 252 ms * 4.68.101.66 9 * * * Request timed out. 10 * * * Request timed out. 11 * * * Request timed out. 12 * * * Request timed out. 13 * * * Request timed out. 14 * * * Request timed out. 15 * * * Request timed out. 16 * 3970 ms 65 ms 209.85.225.99 Trace complete.
Hope this helps.
I apologize, the router is Westell Model 6100F...not 6500.
It seems the modem has issue(s)
Please consider:
#1 Getting a new modem.
#2 OR getting a RJ-45 WAN port router and then following the directions at http://www.dslreports.com/faq/13600
I don't believe the modem is the cause of all my problems. It is unlikely that it spazzes out at the same time every night and then returns to proper function the next morning.
While it might be the cause of my latency, it can't be the cause of the 7 PM to sometime-in-the-AM drop in internet quality/connectivity every single day, without fail.
I'll call tech support, once again, before I switch providers, I guess.
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