My internet disconnects when my phone is being used?
hchan221
Newbie

i am using verizon DSL and my internet disconnects when any phone in the house are being used. i've noticed that the signal for the internet in my router also disappears when I use the phone. 2 computers are currently on wireless and 1 computer is on wire. The phones in my house are all 5.8 GHz wireless. Please help me! My internet is also capepd at  1920 Kbits/sec by 864 Kbits/sec when i have a 3mb plan

also, my router is a westell versalink 327w

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Re: My internet disconnects when my phone is being used?
Bob_Robertson
Specialist - Level 1

put DSL filters on ALL devices connected to the phone line EXCEPT the DSL modem

this will resolve your first issue

Check different speedtest sites, such as www.speedtest.net www.speakeasy.net/speedtest etc... the Verizon speedtest site is often wrong/misleading

optimize your PC's.. if all else fails, call tech support and see if anything more can be done about speed

Re: My internet disconnects when my phone is being used?
hchan221
Newbie

about the dsl filter, do i need a filter if my phones are not connected to the phone wall jack? they are just connected to an outlet. 

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Re: My internet disconnects when my phone is being used?
Bob_Robertson
Specialist - Level 1

you just answered that yourself... there would be nowhere to connect a filter to a device that is not plugged into a phoneline.

Sounds like you have a coordless phone with wireless "sub bases".... the "main base" WILL be plugged into a phone jack... that is how you get the phone signal

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