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Need help with Verizon DSL & Windows XP

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quilt191
Copper Contributor
Copper Contributor
Posts: 21
Registered: ‎05-27-2013

Re: Need help with Verizon DSL & Windows XP

Message 11 of 26
(2,203 Views)

Hi,

 

No.  this Westell 6100 Verizon DSL modem has never been used in USB mode.

Smith6612
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,664
Registered: ‎12-15-2010

Re: Need help with Verizon DSL & Windows XP

Message 12 of 26
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Okay, if the XP host is having trouble even getting an IP address from the modem at this point, let's go heavy handed to fix this, all things considered.

 

open a command prompt window by going to Start > run > cmd.exe > OK. Alternatively, pressing the Windows key + R on the keyboard and running the program cmd.exe will do the same thing. Once command prompt is open, run the following commands in the exact order I give them.

 

netsh winsock reset

 netsh int ip reset

 

When both commands complete, reboot the system. Upon coming back up, the machine should hopefully be pulling an address via DHCP from the modem. Let me know if this works, since these two commands effecfively reset the Windows TCP/IP stack.

walt178
Gold Contributor II
Gold Contributor II
Posts: 991
Registered: ‎11-06-2012

Re: Need help with Verizon DSL & Windows XP

Message 13 of 26
(2,171 Views)

Another possibility is that the newLAN card is defective.  If so that wouldn't be the first time new equipment was bad.

quilt191
Copper Contributor
Copper Contributor
Posts: 21
Registered: ‎05-27-2013

Re: Need help with Verizon DSL & Windows XP

Message 14 of 26
(2,157 Views)

<< 

netsh winsock reset

netsh int ip reset

>>

 

I did try it, and when I entered "netsh winsock reset" it went fine

but then when I tried entering in "netsh int ip reset", I got a syntax error.

 

In any case, after reboot, it did not fix anything.  But then again, I got a chance to enter the 2nd line.

 

In addition, I am actually going to replace the LAN card to another of the same kind.

 

Will update later tonight or tommorow.

 

Thanks again ALL for trying! 

armond_in_nj
Gold Contributor IV
Gold Contributor IV
Posts: 1,416
Registered: ‎04-10-2012

Re: Need help with Verizon DSL & Windows XP

Message 15 of 26
(2,142 Views)

@quilt191 wrote:

... I am actually going to replace the LAN card to another of the same kind ... Will update later tonight or tommorow... 

 


"Broken Record Department":  Did you try another RJ45 Ethernet cable?

quilt191
Copper Contributor
Copper Contributor
Posts: 21
Registered: ‎05-27-2013

Re: Need help with Verizon DSL & Windows XP

Message 16 of 26
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Yes I did.  And if you re-read the original message, I clearely state that if I pull the RJ-45 cable and plug it iinto my own laptop, the Internet works without any problems.  So the cable is not an issue. 

 

Sorry for not responsing earlier.

quilt191
Copper Contributor
Copper Contributor
Posts: 21
Registered: ‎05-27-2013

Re: Need help with Verizon DSL & Windows XP

Message 17 of 26
(2,106 Views)

Update:

 

I went ahead and swapped the LAN card for another one (same kind).

I ran WinSockFix v1.2 or Windows XP

I completely uninstalled Kaspersky Antivirus

I disabled the Windows Firewall

and I also manually went to CMD.EXE and did the following:

netsh winsock reset

netsh int ip reset resetlog.txt

 

then rebooted the machine / DSL modem

 

but still have the same exact "Limited or no Internet" issue.  Just wow!

 

Any other ideas?

 

P.S.  His Windows XP is SP3 32-bit.

walt178
Gold Contributor II
Gold Contributor II
Posts: 991
Registered: ‎11-06-2012

Re: Need help with Verizon DSL & Windows XP

Message 18 of 26
(2,093 Views)

Have you tried the Dell website?  They have a community board and someone there might have some more (better) ideas.

quilt191
Copper Contributor
Copper Contributor
Posts: 21
Registered: ‎05-27-2013

Re: Need help with Verizon DSL & Windows XP

Message 19 of 26
(2,082 Views)

The Dell website is useless, as this is definately a Windows XP-related issue.  But I will keep trying.

Smith6612
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,664
Registered: ‎12-15-2010

Re: Need help with Verizon DSL & Windows XP

Message 20 of 26
(2,078 Views)

So if DHCP is still failing, I'm curious. If you set a Static IP, does it work? You can try the following settings:

 

IP address: 192.168.1.200

Subnet Mask: 255.255.255.0

Default Gateway: 192.168.1.1

DNS Server: You can use 192.168.1.1, but you can throw 8.8.8.8 and 8.8.4.4 into there.

 

See if you can get connected with a Static IP, or at least see if you can ping out to something like one or two of the IPs I mentioned in the "DNS Server" section once you've configured a Static IP.

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