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New Modem will not connect

Copper Contributor
Copper Contributor
Posts: 8
Registered: ‎12-22-2014

New Modem will not connect

Message 1 of 1

I received a new modem from Verizon today, and I can't get it to connect to the internet.  They said that my old modem (which I'm working with right now) was too old.


I've hooked up everything right, but I must be missing a few steps or something.

It's a D-link modem (wireless or wired).  I can get all the lights to come on (green) but I can't get my computer on the internet with it.  Here's the steps I've already taken:

1. Disconnected the old modem, including all cords and cables

2. connected the phone line to the modem 

3. Plugged in the router

4. turned the router/modem on.


5. Connected the Ethernet port to my computer

Do I need to call Verizon?

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