I haven't had a working DSL connection for almost 3 weeks now. A technician came and determined that the problem was with the cable box in the back, and said that there would be someone coming to fix the issue. I've called several times and a ticket has been opened, and appointments have been made for the technician from the cable management team to come. The tech was a no show 3 times and customer service always does the same thing and sets up a new appt (to which the technician doesn't come). How can I reach the cable management service? This is an absurd abuse of my trust and I'm leaking money paying Verizon for overage data on my cell plan!
Hi WeiDing,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.
Start a new topic or ask questions in the open forum.
