Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu

Parental Controls and lost password

Reply
mlshifler
Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎06-17-2009

Parental Controls and lost password

Message 1 of 8
(7,387 Views)

My son has a laptop and I installed the paretnal controls on. I had the same pass word for a long time and I changed due I thought he may have know what it was and know the password that I thought I had used is not working at all.

 

So how do I reset the password?

7 REPLIES 7
dslr595148
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 6,221
Registered: ‎09-24-2008

Re: Parental Controls and lost password

Message 2 of 8
(7,379 Views)
#1 Where / with what - did you set the parental controls?

a) In the router? If so, which router?

b) On the computer with Windows Live Family Safety

http://familysafety.spaces.live.com/

?

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.


 

mlshifler
Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎06-17-2009

Re: Parental Controls and lost password

Message 3 of 8
(7,377 Views)
on the computer. It is the parental controls that verizon offers with there web service. It is Verizon Internet security suite. I just can't find out out how to reset the password
Message Edited by mlshifler on 06-18-2009 08:09 AM
dslr595148
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 6,221
Registered: ‎09-24-2008

Re: Parental Controls and lost password

Message 4 of 8
(7,372 Views)
I used Google to search for

Verizon Internet security suite lost password

And this what I came up with

http://kb.verizon.freedom.net/index.php?Frame=1&ToDo=view&catId=33&questId=196

Does that help you in any way?

[EDIT] Another site points to that site

http://www.answerbag.com/q_view/906436
Message Edited by dslr595148 on 06-18-2009 11:25 AM

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.


 

mlshifler
Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎06-17-2009

Re: Parental Controls and lost password

Message 5 of 8
(7,363 Views)

I am dowloading it now, I sure hope this works, thansk so much for your help!!

Message Edited by mlshifler on 06-18-2009 12:34 PM
mlshifler
Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎06-17-2009

Re: Parental Controls and lost password

Message 6 of 8
(7,359 Views)
ok I did the download and it sill had not gotten rid of the password, I will go back and try again
mlshifler
Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎06-17-2009

Re: Parental Controls and lost password

Message 7 of 8
(7,354 Views)
ok it worked but now it is telling me that my verizon email or password is wrong, why would that be?
dslr595148
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 6,221
Registered: ‎09-24-2008

Re: Parental Controls and lost password

Message 8 of 8
(7,327 Views)
I do not know.

If you need to reset that..

#1 Go to http://www22.verizon.com/

#2 From the support option, click repair.

#3 From the choices, select DSL.

#4 Click on "Forgot Verizon Online User Name." OR click on "Change/Forgot Verizon Online Password"

^^

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.


 

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title