Paying $32 mo. for up to 3 meg connection, been getting a solid 1.5. Suddenly drops to 450kbps?
rmc1929
Newbie

My internet connection, ever since Verizon sent a notice out in the mail that their landline was being handed over to another company, has took a nose dive.  It just started recently, but on some days it disconnects a LOT for no reason.  On top of this, as of today, the connection dropped down to 450kbps instead of 1.5.  Speedtest.net confirms what the modem is telling me the speed is.

I'm paying for up to 3 and getting 1.5.  It's all that's available here -- has been for over a year.  All of a sudden my connection drops to what feels like dial up?  I'm not paying for this.  Need help. : /

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Re: Paying $32 mo. for up to 3 meg connection, been getting a solid 1.5. Suddenly drops to 450kbps?
ElizabethS
Moderator Emeritus

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to deal with your issue. Please contact Verizon via live chat or email at:
http://www.verizon.com/contactus

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