I was supposed to have a tech visit my home today between 8 and noon. It is now 12:30 and not even a phone call. I was told that he would be here shortly long ago and still no phone call. I have waited all morning for the tech, this is my first day off in weeks and it will be my last. Sadly, thanks to Verizon's wonderful lack of service, my day to get out and do things has been wasted waiting for a tech who is not going to show up. Amazing.
Did you call Verizon to check on the status of your visit? It may be that he is running late.
Really dissatisfied with the way Verizon handles their mistakes. I have just filed a complaint with the Better Business Bureau, let's see if that changes how they handle their customers.
I know it is too late now but here is the website to check on your trouble ticket status. https://www.verizon.com/ForYourHome/VZRepair/vziha/CheckStatus.aspx
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