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"PPP Status Down" - Internet down every 2 minutes

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srowan08
Contributor
Contributor
Posts: 1
Registered: ‎10-12-2012

"PPP Status Down" - Internet down every 2 minutes

Message 1 of 3
(5,930 Views)

Hi there, guys. This is my first post on this forum and I created an account just to figure this problem out since customer support has done nothing to solve my issue.

 

I have Verizon High-Speed with the Westell Modem Model 7500.

 

Just a couple weeks ago, my internet started going down but it would only happen about once every 2 hours and would come back on on its own. Well, after this minor frustration, we called Verizon and set up an appointment for someone to come check it out. The repairman believed it could be due to a faulty line and said someone would contact us about it... however, no one did and ever since then, our internet has gone down literally every 2 minutes (or 10, if we're lucky).

 

I tried calling again today and ended up on the phone for over an hour only to have them send me a new modem.

 

If someone could please help, I would greatly appreciate it. I see that I'm not the only one thats had this issue. Here is the status and also the (very shortened version of) the log. Thank you!

 

 

 

 

Oct 12 10:38:12

daemon.notice

pppd[6236]:

Westell PPP Environment:device:nas1 linkname:config0 iplocal:108.32.107.29 ipremote:10.6.31.1 ppplogname:root orig_uid:0 connect_time:62 bytes_sent:277955 bytes_rcvd:1086768 usepeerdns:1 dns1:71.252.0.12 dns2:71.242.0.12

Oct 12 10:38:12

daemon.warn

pppd[6236]:

pppd[6236] EXIT_PPPOE_TIMEOUT_PADO caused InternetFail light to be lit

Oct 12 10:38:12

daemon.notice

pppd[6236]:

PPPD Exit Status changed EXIT_OK->EXIT_PPPOE_TIMEOUT_PADO during phase PHASE_SERIALCONN->PHASE_HOLDOFF

Oct 12 10:38:12

daemon.notice

pppd[6236]:

Westell phase_hook PHASE=PHASE_HOLDOFF(11)

Oct 12 10:38:12

daemon.notice

pppd[6236]:

Westell Random Holdoff returning 301 seconds

Oct 12 10:38:12

daemon.warn

pppd[6236]:

Leaving destroy_pppoesessionfile

Oct 12 10:38:12

daemon.err

pppd[6236]:

Unlinking PPPoE session file:/WFIO/ppp-config0

Oct 12 10:38:12

daemon.warn

pppd[6236]:

Enter destroy_pppoesessionfile

Oct 12 10:38:12

daemon.err

pppd[6236]:

Unable to complete PPPoE Discovery

Oct 12 10:38:12

daemon.warn

pppd[6236]:

Timeout waiting for PADO packets

Oct 12 10:38:12

daemon.warn

pppd[6236]:

waitForPADO: timed out

Oct 12 10:38:02

daemon.warn

pppd[6236]:

waitForPADO: timed out

Oct 12 10:37:57

daemon.warn

pppd[6236]:

waitForPADO: timed out

Oct 12 10:37:52

daemon.notice

pppd[6236]:

Westell PPP Environment:device:nas1 linkname:config0 iplocal:108.32.107.29 ipremote:10.6.31.1 ppplogname:root orig_uid:0 connect_time:62 bytes_sent:277955 bytes_rcvd:1086768 usepeerdns:1 dns1:71.252.0.12 dns2:71.242.0.12

Oct 12 10:37:52

daemon.notice

pppd[6236]:

PPPD Exit Status changed EXIT_USER_REQUEST->EXIT_OK during phase PHASE_DORMANT->PHASE_SERIALCONN

Oct 12 10:37:52

daemon.notice

pppd[6236]:

Westell phase_hook PHASE=PHASE_SERIALCONN(2)

Oct 12 10:37:52

daemon.notice

pppd[6236]:

Westell PPP Environment:device:nas1 linkname:config0 iplocal:108.32.107.29 ipremote:10.6.31.1 ppplogname:root orig_uid:0 connect_time:62 bytes_sent:277955 bytes_rcvd:1086768 usepeerdns:1 dns1:71.252.0.12 dns2:71.242.0.12

Oct 12 10:37:52

daemon.notice

pppd[6236]:

Westell phase_hook PHASE=PHASE_DORMANT(3)

Oct 12 10:37:42

daemon.notice

net_mgr[358]:

Routes transitioning to Down state on ppp0.

Oct 12 10:37:42

daemon.notice

net_mgr[358]:

QoS on ppp0 transitioning to Down state.

Oct 12 10:37:35

daemon.notice

pppd[6236]:

Westell PPP Environment:device:nas1 linkname:config0 iplocal:108.32.107.29 ipremote:10.6.31.1 ppplogname:root orig_uid:0 connect_time:62 bytes_sent:277955 bytes_rcvd:1086768 usepeerdns:1 dns1:71.252.0.12 dns2:71.242.0.12

Oct 12 10:37:35

daemon.notice

pppd[6236]:

Westell phase_hook PHASE=PHASE_HOLDOFF(11)

Oct 12 10:37:35

daemon.notice

pppd[6236]:

Westell Random Holdoff returning 215 seconds

Oct 12 10:37:35

daemon.warn

pppd[6236]:

Leaving destroy_pppoesessionfile

Oct 12 10:37:35

daemon.err

pppd[6236]:

Unlinking PPPoE session file:/WFIO/ppp-config0

Oct 12 10:37:35

daemon.warn

pppd[6236]:

Enter destroy_pppoesessionfile

Oct 12 10:37:35

daemon.notice

pppd[6236]:

Westell PPP Environment:device:nas1 linkname:config0 iplocal:108.32.107.29 ipremote:10.6.31.1 ppplogname:root orig_uid:0 connect_time:62 bytes_sent:277955 bytes_rcvd:1086768 usepeerdns:1 dns1:71.252.0.12 dns2:71.242.0.12

Oct 12 10:37:35

daemon.notice

pppd[6236]:

Westell phase_hook PHASE=PHASE_DISCONNECT(10)

Oct 12 10:37:34

daemon.info

pppd[6236]:

Sent 277955 bytes,received 1086768 bytes.

Oct 12 10:37:34

daemon.info

pppd[6236]:

Connect time 1.1 minutes.

Oct 12 10:37:34

daemon.notice

pppd[6236]:

Connection terminated.

Oct 12 10:37:34

daemon.notice

pppd[6236]:

Westell PPP Environment:device:nas1 ifname:ppp0 linkname:config0 iplocal:108.32.107.29 ipremote:10.6.31.1 ppplogname:root orig_uid:0 connect_time:62 bytes_sent:277955 bytes_rcvd:1086768 usepeerdns:1 dns1:71.252.0.12 dns2:71.242.0.12

Oct 12 10:37:34

daemon.notice

pppd[6236]:

Westell phase_hook PHASE=PHASE_DEAD(0)

Oct 12 10:37:33

daemon.notice

net_mgr[358]:

Routes transitioning to Down state on ppp0.

Oct 12 10:37:31

daemon.notice

net_mgr[358]:

QoS on ppp0 transitioning to Down state.

Oct 12 10:37:31

daemon.notice

net_mgr[358]:

Routes transitioning to Down state on ppp0.

Oct 12 10:37:31

daemon.notice

net_mgr[358]:

QoS on ppp0 transitioning to Down state.

Oct 12 10:37:28

daemon.notice

ip-down[6450]:

ppp0: disconnected;connected for 62 seconds

Oct 12 10:37:28

daemon.warn

pppd[6236]:

Couldn t increase MRU to 1500

Oct 12 10:37:28

daemon.warn

pppd[6236]:

Couldn t increase MTU to 1500

Oct 12 10:37:28

daemon.notice

pppd[6236]:

Westell PPP Environment:device:nas1 ifname:ppp0 linkname:config0 iplocal:108.32.107.29 ipremote:10.6.31.1 ppplogname:root orig_uid:0 connect_time:62 bytes_sent:277955 bytes_rcvd:1086768 usepeerdns:1 dns1:71.252.0.12 dns2:71.242.0.12

Oct 12 10:37:28

daemon.notice

pppd[6236]:

Westell phase_hook PHASE=PHASE_ESTABLISH(4)

Oct 12 10:37:28

daemon.notice

pppd[6236]:

Westell PPP Environment:device:nas1 ifname:ppp0 linkname:config0 iplocal:108.32.107.29 ipremote:10.6.31.1 ppplogname:root orig_uid:0 connect_time:62 bytes_sent:277955 bytes_rcvd:1086768 usepeerdns:1 dns1:71.252.0.12 dns2:71.242.0.12

Oct 12 10:37:28

daemon.notice

pppd[6236]:

Westell phase_hook PHASE=PHASE_NETWORK(7)

Oct 12 10:37:28

daemon.notice

pppd[6236]:

Westell PPP Environment:device:nas1 ifname:ppp0 linkname:config0 iplocal:108.32.107.29 ipremote:10.6.31.1 ppplogname:root orig_uid:0 connect_time:62 bytes_sent:277955 bytes_rcvd:1086768 usepeerdns:1 dns1:71.252.0.12 dns2:71.242.0.12

Oct 12 10:37:28

daemon.notice

pppd[6236]:

Westell ip_down()

Oct 12 10:37:28

daemon.notice

pppd[6236]:

Westell PPP Environment:device:nas1 ifname:ppp0 linkname:config0 iplocal:108.32.107.29 ipremote:10.6.31.1 ppplogname:root orig_uid:0 usepeerdns:1 dns1:71.252.0.12 dns2:71.242.0.12

Oct 12 10:37:28

daemon.notice

pppd[6236]:

PPPD Exit Status changed EXIT_OK->EXIT_USER_REQUEST during phase PHASE_RUNNING->PHASE_TERMINATE

Oct 12 10:37:28

daemon.notice

pppd[6236]:

Westell phase_hook PHASE=PHASE_TERMINATE(9)

Oct 12 10:36:36

daemon.info

cwmpd[338]:

CWMP: SSL Status = SSL Connection Succeeded,TCP Status = TCP Connected,Authentication Type = Basic

Oct 12 10:36:34

daemon.info

dnsmasq[330]:

using nameserver 71.252.0.12#53

Oct 12 10:36:34

daemon.info

dnsmasq[330]:

using nameserver 71.242.0.12#53

Oct 12 10:36:34

daemon.info

dnsmasq[330]:

reading /var/etc/resolv.conf

Oct 12 10:36:31

daemon.notice

net_mgr[358]:

RIPConfig: no interfaces are enabled

Oct 12 10:36:31

daemon.notice

net_mgr[358]:

Routes transitioning to Up state on ppp0.

Oct 12 10:36:29

daemon.notice

net_mgr[358]:

WAN came up before SIPALG was configured

Oct 12 10:36:28

daemon.notice

net_mgr[358]:

QoS on ppp0 transitioning to Up state.

Oct 12 10:36:27

daemon.notice

ip-up[6242]:

ppp0: connected:local=108.32.107.29,remote=10.6.31.1

Oct 12 10:36:27

daemon.notice

pppd[6236]:

Westell PPP Environment:device:nas1 ifname:ppp0 linkname:config0 iplocal:108.32.107.29 ipremote:10.6.31.1 ppplogname:root orig_uid:0 usepeerdns:1 dns1:71.252.0.12 dns2:71.242.0.12

Oct 12 10:36:26

daemon.warn

pppd[6236]:

pppd[6236] caused InternetUp light to be lit

Oct 12 10:36:26

daemon.notice

pppd[6236]:

Westell ip_up()

 

 

 

 

Software Version:

VER:5.01.00.02

Transceiver Revision:

A2pB020b3.d20h

Model Name:

A90-750015-07

Serial Number:

10FX06005706

Broadband Connection Status:

Connected

Broadband IP Address:

Not Connected

Broadband MAC Address:

00:23:97:ED:B1:F3

Broadband Connection Type:

PPPoE

Active Status:

00:00:00:00

Configuration:

096-900186-01 A

2 REPLIES 2
andyandrews35
Contributor
Contributor
Posts: 5
Registered: ‎10-12-2012

Re: "PPP Status Down" - Internet down every 2 minutes

Message 2 of 3
(5,923 Views)

See my post entitled "False Advertising." The technician who has visited my house three times said I need to lower my service to 1.5 Mbps. This is no longer supported by Verizon, so I would have to lower the DSL speed to the range .5 - 1.0  This is basically fast dialup speed. So the only real choice for me is to accept the occasional outages, or get Comcast cable with a UPS to keep the phone working during power outages.

dslr595148
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 6,202
Registered: ‎09-24-2008

Re: "PPP Status Down" - Internet down every 2 minutes

Message 3 of 3
(5,915 Views)

To OP: Can you provide the Transceiver Statistics from your modem?

 

In your case, this means:

 

Visiting http://192.168.1.1/ for me and do the following:

1: If you see a Blue and White Westell page, mouse over Troubleshooting, go to DSL, and choose Transceiver Statistics. Copy/Paste the information on that page.

2: If you see a Red and Black Westell page: Go to System Monitoring -> Advanced Monitors -> Transceiver Statistics. Copy/Paste the information on that page.

3: Try visiting http://192.168.1.1/transtat.htm which is a direct link to the Stats on older modems.

If you need a Username and Password, try the following:

admin/password

admin/password1

admin/admin

admin/admin1

admin/Serial Number.

* By Serial Number, I don't mean type in the words Serial Number. I mean find and type in the serial number found on the bottom of this router.

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.


 

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